Terms and Conditions
Introduction and Acceptance of Terms
These Terms and Conditions govern your use of the Fortune Hearts website and all associated gaming services. This document was last updated in 2026 and takes effect from that date for all users. By accessing or registering an account with Fortune Hearts, you confirm that you have read, understood, and agreed to be bound by these terms in full.
Eligibility Requirements
Access to Fortune Hearts is restricted to individuals who are at least 18 years of age or who have reached the legal age of majority in their place of residence, whichever is greater. By creating an account, you represent and warrant that you meet this age requirement and possess the legal capacity to enter into a binding agreement. Fortune Hearts reserves the right to request proof of age or identity at any time and to suspend accounts pending verification.
Account Registration
To use Fortune Hearts, you must create a single personal account using accurate, current, and complete information, including a valid email address and payment details. Each individual is permitted only one account; duplicate or fraudulent accounts may be closed and any associated funds forfeited. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.
Deposits and Withdrawals
Deposits must be made using payment methods approved by Fortune Hearts and must originate from an account or card held in the registered user's own name. Withdrawal requests are subject to identity verification checks and may take a reasonable processing period to complete. Fortune Hearts reserves the right to set minimum and maximum limits on deposits and withdrawals, and to decline transactions that appear suspicious or non-compliant with these terms.
Bonus and Promotional Terms
Bonuses, free spins, and other promotional offers provided by Fortune Hearts are subject to specific wagering requirements, expiry dates, and eligibility conditions detailed at the time the offer is presented. Misuse of bonuses, including the creation of multiple accounts or exploitation of promotional errors, may result in forfeiture of winnings and closure of the account. Fortune Hearts reserves the right to modify, withdraw, or cancel any promotion at its discretion, subject to fair treatment of affected users.
Responsible Gambling
Fortune Hearts is committed to promoting responsible gambling and provides tools such as deposit limits, time-outs, and self-exclusion options to help users manage their play. Users who believe they may have a gambling problem are encouraged to make use of these tools or seek external support. Fortune Hearts may also impose restrictions on accounts where signs of harmful gambling behaviour are identified.
Account Suspension and Termination
Fortune Hearts reserves the right to suspend, restrict, or permanently close an account where there is reasonable suspicion of fraud, collusion, underage access, breach of these terms, or misuse of the platform. Suspended accounts may have pending withdrawals delayed pending investigation. Where an account is closed due to a confirmed violation, Fortune Hearts may withhold associated funds in accordance with these terms.
Limitation of Liability
Fortune Hearts provides its services on an as-is basis and does not guarantee uninterrupted or error-free access to the platform. To the fullest extent permitted, Fortune Hearts shall not be liable for indirect, incidental, or consequential losses arising from use of the site, including technical failures or connectivity issues. Users acknowledge that gambling involves financial risk and participate at their own discretion.
Dispute Resolution
Any disputes arising from your use of Fortune Hearts should first be raised with our customer support team to seek an informal resolution. If a resolution cannot be reached, the matter may be escalated to an independent dispute resolution service where available. Users agree to act in good faith throughout this process and to provide any information reasonably required to investigate the dispute.
Amendments to These Terms
Fortune Hearts may update these Terms and Conditions periodically to reflect changes in operations, services, or applicable standards. Continued use of the platform following any amendment constitutes acceptance of the revised terms. Users are encouraged to review this page regularly to stay informed of the current version in effect as of 2026.