Privacy Policy
Introduction and Scope
This Privacy Policy explains how Fortune Hearts collects, stores, uses, and shares personal information from users of our online casino platform in Australia. This policy is effective as of 2026 and applies to all visitors, registered members, and account holders. By accessing or using our services, you acknowledge that you have read and understood the practices described herein.
Information We Collect
Fortune Hearts collects personal information you provide directly, such as your name, date of birth, address, email, phone number, and payment details when you register an account or make transactions. We also automatically collect technical data including IP addresses, device information, browser type, and gameplay activity. Identity verification documents may be requested to comply with responsible gambling and account security requirements.
Cookies and Tracking Technologies
We use cookies, pixel tags, and similar tracking technologies to enhance site functionality, remember preferences, and analyze user behavior across our platform. These tools help us understand how users interact with games and promotions, allowing Fortune Hearts to improve service quality. You can manage or disable cookies through your browser settings, though this may limit certain site features.
Analytics and Performance Monitoring
Fortune Hearts uses third-party analytics services to monitor site traffic, user engagement, and platform performance. These providers may collect aggregated or pseudonymized data to help us identify trends and optimize the user experience. Analytics data is used solely for internal business improvement purposes and is not sold to unrelated third parties.
Account Data and Security
Your account data, including transaction history, wagering activity, and verification records, is stored securely using industry-standard encryption and access controls. Fortune Hearts retains this information for as long as necessary to comply with regulatory obligations and to support account management functions. Access to account data is restricted to authorized personnel who require it to perform their duties.
Sharing Data with Third Parties
We may share personal information with trusted third-party service providers, including payment processors, identity verification agencies, and regulatory bodies, to facilitate transactions and ensure legal compliance. These partners are contractually obligated to protect your data and use it only for the specified purpose. Fortune Hearts does not sell personal information to third parties for marketing purposes.
International Data Transfers
As Fortune Hearts may engage service providers located outside Australia, personal data could be transferred and processed in other jurisdictions. We take reasonable steps to ensure that any such transfers maintain an equivalent standard of data protection consistent with this policy. Where applicable, safeguards aligned with recognized international frameworks, such as GDPR principles, are applied.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information held by Fortune Hearts, subject to applicable legal and regulatory retention requirements. Requests can be submitted through your account settings or by contacting our support team. We aim to respond to all verified requests within a reasonable timeframe.
Data Retention
Fortune Hearts retains personal and account data for the period necessary to fulfill the purposes outlined in this policy, including compliance with anti-money laundering and responsible gambling obligations. Once retention periods expire, data is securely deleted or anonymized. Certain records may be retained longer where required by law.
Policy Updates and Contact Information
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements, with the most recent revision noted as last updated in 2026. Continued use of Fortune Hearts after updates constitutes acceptance of the revised policy. For questions regarding this policy or your personal data, please contact our privacy support team through the designated channels on our website.