Responsible Gambling

Our Commitment to Responsible Gambling

Fortune Hearts is committed to providing a safe and enjoyable entertainment experience for all players. We believe gambling should always remain a fun activity and never cause harm to you, your finances, or your relationships. This page outlines the tools and resources available to help you stay in control, and where to turn if you need additional support.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, and recognising the early signs is an important step toward staying in control. Common indicators include spending more time or money than intended, chasing losses, neglecting work, study or relationships, borrowing money to gamble, or feeling anxious, guilty, or irritable about your gambling habits. If any of these signs feel familiar, we encourage you to pause and reflect on your play, and to consider using the tools described below or reaching out to a support organisation.

Deposit Limits

Fortune Hearts allows players to set daily, weekly, or monthly deposit limits on their account to help manage spending. Once a limit is set, it cannot be increased immediately; any request to raise a limit is subject to a cooling-off period to ensure the decision is considered rather than impulsive. Reducing your limit can typically be actioned right away, giving you flexibility to tighten controls whenever needed.

Time-Out and Cooling-Off Periods

If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your account for a set period, such as 24 hours, seven days, or thirty days. During this time, you will be unable to log in, deposit, or place bets on your Fortune Hearts account. Time-outs are designed to give players a chance to step back and reassess their gambling habits before deciding on further action.

Self-Exclusion

For players who wish to stop gambling for a longer period, self-exclusion allows you to close your Fortune Hearts account for an extended or indefinite timeframe. Once self-exclusion is activated, it cannot be reversed before the selected period ends, and all marketing communications will cease. We encourage anyone considering self-exclusion to also explore national or state-based self-exclusion schemes for broader coverage across multiple gambling operators.

Tools for Tracking Your Play

Our platform provides account history and activity summaries so you can review your deposits, withdrawals, and time spent gambling. Regularly checking this information can help you stay aware of your habits and make informed decisions about your play. We recommend reviewing your account activity periodically, particularly if your gambling patterns have changed recently.

Gambling and Underage Access

Fortune Hearts strictly prohibits access to anyone under the legal gambling age in their jurisdiction. We encourage parents and guardians to use household filtering software and parental controls to prevent minors from accessing gambling websites. Age verification checks are conducted as part of our account approval process to help uphold this standard.

Support Organisations and Further Help

If you or someone you know is struggling with gambling-related harm, confidential support is available through a range of independent counselling and helpline services. We recommend consulting local support organisations in your state or territory, as they can offer tailored advice, free counselling, and financial guidance. Fortune Hearts does not provide clinical or financial advice directly, but we support and encourage the use of these external resources.

Reviewing and Updating This Page

Fortune Hearts periodically reviews its responsible gambling practices and tools to ensure they remain effective and aligned with player wellbeing best practices. This page was last updated in 2026 and may be revised from time to time as our tools and resources evolve. We encourage players to check back periodically for the latest information.